A Step-by-Step Guide to Paying Your U-Haul Storage Bill (2024)

Renting a storage unit from U-Haul provides a flexible, affordable way to store your extra belongings But you need to make sure you pay your storage bill on time each month to avoid fees and potentially losing access. In this comprehensive guide, I’ll explain all your options for paying your U-Haul storage unit bill.

Overview of Payment Options

U-Haul offers several convenient ways to pay your monthly storage unit bill

  • In person at the storage facility
  • Over the phone
  • Online through your U-Haul account
  • Enroll in automatic payments

I’ll provide more details on how each method works later in this guide. Choose the option that best fits your schedule and preferences each month.

When Your U-Haul Storage Bill is Due

Before paying your bill, you need to know when it’s due. Your monthly storage rent is due on the same day each month – the date you originally moved in.

For example, if you started your rental on the 15th, then your monthly bill will be due on the 15th of every following month. Mark your calendar so you remember to pay on time and avoid late fees.

Paying Your Storage Bill In Person

Paying in person at the storage facility is a simple way to take care of your bill. Just visit the office during their business hours and let the team member know you’re there to make your storage payment.

You can pay with cash, check, credit/debit card, or money order. After paying, you’ll get a printed receipt for your records. It’s fast and easy!

Paying Your U-Haul Storage Bill Over the Phone

If you don’t want to visit in person, U-Haul lets you pay your storage bill conveniently over the phone. Call the office number during business hours and they can process your payment.

Have your storage unit number, payment method, and billing details ready when you call to make it fast and hassle-free.

Paying Online Through Your U-Haul Account

The most convenient way to pay is through your online U-Haul account. Sign in at U-Haul.com or on the mobile app and click “Pay My Storage Bill”. Choose your unit and payment method.

You can set up automatic payments and get rent reminders through your account too. I’ll explain more on that later. Paying online is fast, secure, and lets you avoid lines or calling.

Enrolling in Automatic Payments

Never worry about missing payments again by enrolling in automatic payments with U-Haul. Your storage bill will be paid from your credit card or bank account automatically each month.

To enroll, sign into your U-Haul account online or visit the facility. Automatic payments provide peace of mind that your storage unit bill is always paid on time.

Helpful Tips for Paying Your Storage Bill

Follow these tips when paying your U-Haul storage unit bill:

  • Note the office hours for in-person or phone payments
  • Double check your unit number before paying
  • Save receipts for your records
  • Enroll in autopay to avoid late fees
  • Pay a few days early to ensure on-time payment
  • Update card info if your payment method changes

What Payment Methods Does U-Haul Accept?

You have several options when paying your storage bill:

  • Credit/debit card
  • Cash
  • Personal check
  • Money order
  • Bank account (ACH) – for online/automatic payments

U-Haul accepts all major credit and debit cards if you prefer to pay that way. Contact your storage facility if you have any questions on accepted payment methods.

What If You Miss or Are Late On Your Storage Payment?

If you miss making a payment or pay late, U-Haul will charge a late fee, which varies by location. Late fees start accruing after just 1 day past the due date.

If your account remains delinquent, U-Haul can deny you access to the unit, lock the unit, and eventually auction off the contents. Avoid these penalties by paying on time! Set reminders and enroll in autopay to stay on track each month.

Can You Pay Your U-Haul Storage Bill Without an Account?

If you didn’t set up an official U-Haul account when you started your rental, you can still pay your bill in person, over the phone, or online.

Without an account, you’ll just need your full name on the rental contract and your storage unit number. An account makes managing payments easier but is not required.

What to Do If You Lost Your Storage Unit Number

If you need to pay your bill but lost your storage unit number, don’t panic. You have a couple options:

  • Call or visit the facility with your ID and they can provide your unit number.
  • If you have an account, log in online and your active rentals will be listed.
  • Refer to any past billing emails, documents, or receipts for the unit number.

As long as you know the facility name and your account name, the team can look up your unit number so you can pay on time.

Getting Receipts for Your Storage Payments

Whenever you pay your storage unit bill, be sure to get a receipt for your records. Here are the different ways to access receipts with U-Haul:

  • Printed receipt when paying in person
  • Email receipt if you pay online through your account
  • Request an email or printed receipt when paying over the phone
  • View past receipts in your U-Haul account

Save these receipts along with your rental contract in case you ever need to verify your payment history.

Avoiding Late Fees and Penalties

As mentioned earlier, late storage payments will result in fees and can eventually put your belongings at risk. Here are some tips to avoid penalties:

  • Enroll in automatic payments from a card or bank account
  • Set reminders on your calendar for your due date each month
  • Pay online a few days early in case of processing delays
  • Update your payment method if your card expires or is lost/stolen
  • Know the facility’s office hours and bill pay deadlines

Summary

A Step-by-Step Guide to Paying Your U-Haul Storage Bill (2024)

FAQs

A Step-by-Step Guide to Paying Your U-Haul Storage Bill? ›

To pay your self-storage unit online, create or log in to your U-Haul account, navigate to My Rentals/Reservations to find your active storage rental. Select the Pay Rent button and choose one of the payment options provided. Additional Account Benefits: Set Up Rent Reminders.

How much does U-Haul hold on a credit card? ›

In-Town truck - $100 or estimated rental charges (whichever is greater) One-Way truck - $100 plus rental rate Other rental companies also ask for a deposition based on the rented vehicle.

Can I pay my public storage bill over the phone? ›

How do I dispute a charge on my U-Haul? ›

If you intend to seek Arbitration, Section 7(b)(i) of the U-Haul Arbitration Agreement requires you first send to U-Haul, either by certified mail or email, a written notice of Dispute (“Notice”), a copy of which can be found by selecting the "Forms" link at uhaul.com/arbitration.

How to find u-haul access code? ›

If you lose your access card, you can purchase a new one at the customer service office for your location. If you forgot your access code, you can find it within your U-Haul account.

Does U-Haul only accept credit cards? ›

A major credit card or debit card with a major credit card logo is required at time of pick up for all Cargo Van and Pickup Truck rentals and will be authorized at that time. Can I use a debit card to reserve or rent U-Haul equipment? Yes, debit cards with a Visa or Mastercard logo can be used to rent U-Haul equipment.

How much is a credit card hold? ›

A credit card hold isn't a charge. It's a temporary hold or block on a certain amount of your credit limit. In some cases, the hold may be larger than the final transaction amount. But you'll only see the final transaction amount on your statement after the hold is removed.

What happens to your storage if you don't pay? ›

The storage facility, under the legal right of lien, can hold onto the contents of your storage unit until you settle the outstanding debt. If you think this is just a temporary lockout, you're in for a surprise. Continuous non-payment could lead to eviction, with you losing rights to the space and the stored items.

How much do I pay for storage? ›

You might pay more or less for a storage unit depending on the unit size, your geographic location, and any amenities such as climate control. Depending on their location, self-storage tenants can expect to pay between $30 a month for a small 5×5 unit, and up to $250 or more for a larger 10×20 or 10×15 unit.

Do storage units report to credit? ›

This includes not just big items like mortgages or student loans, but also smaller expenses, such as storage unit rentals. If you don't pay your storage bill and it gets sent to collections, this negative information will appear on your report and bring down your overall score.

What is a demand letter from U-Haul? ›

Demand for arbitration ("Demand"): Upon expiration of the 60-day Notice period, or immediately upon the unequivocal rejection of any Claim(s), You or U-Haul may initiate arbitration proceedings by filing a Demand and Certification of Completion of the Notice of Dispute Process ("Certification") with NAM for Claims ...

Does U-Haul have live chat? ›

How do I dispute a fee? ›

If you need to dispute with your credit card company, you can:
  1. Call the customer service number on the back of your credit card or on your statement.
  2. Email customer service.
  3. Dispute through the financial institution's app.
  4. Dispute the transaction in writing (the address should be on your statement)
Jan 9, 2023

How do I find my uhaul payment code? ›

Your payment code can be found in a few places:
  1. On your receipt.
  2. In your confirmation email.
  3. In your Customer Account.

What can I fit in a 10x10 storage unit? ›

A 10x10 unit is a good size for the stuff found in two bedrooms, an entire family room or a modest one- or two-bedroom apartment. A few large appliances and pieces of large furniture can easily be stored in a 10x10 storage unit as well as mattress sets, desks, couches, dining room sets and multiple boxes.

Does U-Haul put a hold on your card? ›

Credit / Debit Card Hold Times

U-Haul places a hold on your account on all local moves. Once you return your equipment and we have an exact amount to charge your account we use the amount held to collect the total amount due.

How much is a hold on a credit card for a rental car? ›

Generally, at the time of a U.S. corporate-operated location rental, we'll require a credit card hold of total estimated rental charges plus 25% or $200, whichever is greater.

How much gas will I use in a U-Haul? ›

Summary
Truck sizeMPGTank size (gallons)
10-foot1231
15-, 17-, and 22-foot1040
26-foot1060
Mar 13, 2024

Can I spend a lot on my credit card? ›

It's not a good idea to spend beyond your means — and if you're not able to pay off your credit card balance, interest fees can add up quickly.

How much does U-Haul cost per mile locally? ›

But in general, average mileage fees are between $.59 and $.99 per mile driven. If additional miles/days are needed, we offer special rates on cargo van and pickup truck rentals. Be sure to choose the right size truck for your in-town rental.

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